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Terms of Service

Last updated: 2026-10-08

1. Agreement to these Terms

These Terms of Service (the “Terms”) govern your access to and use of SideKrew’s websites, applications, and services (together, the “Service”). By creating an account, signing in, or otherwise using the Service, you agree to these Terms on behalf of yourself and any club, league, association, or organization you represent (“your Organization”). If you do not agree, do not use the Service.

If you are accepting these Terms for an Organization, you represent that you have authority to bind that Organization.

2. The Service

SideKrew provides software that helps volunteer-run grassroots and youth sports organizations operate — including a crew of AI agents that take on administrative work such as scheduling, registration, payments coordination, and communications, alongside the supporting platform.

SideKrew is ad-free and applies no markup to the registration or payment amounts your Organization collects from families. You are responsible for the accuracy of the data you provide and for the decisions you approve.

Family accounts are a free, limited part of the Service: a parent or guardian sees the schedule of the teams they add and is told when a game moves. Club features, such as registration, forms, fees and club messages, need the club to be on SideKrew.

3. Accounts and eligibility

You must provide accurate information and keep your account secure. You are responsible for activity under your account. The Service is intended for use by adults (administrators, coaches, team managers, officials, and parents/guardians); it is not intended for direct use by children.

You are responsible for ensuring that the people you invite or grant access to within your Organization are authorized to receive that access.

You may create a family account yourself, without a club. You must be 18 or older and the parent or legal guardian of any child you add. Add only a child’s first name. A family account is free.

4. AI agents and automated actions

The Service uses AI agents that act on your Organization’s behalf within the autonomy level you configure. Agents always identify themselves as agents. Actions that move money or affect a family require your explicit approval, and agent actions are logged and reversible to the extent practicable.

You remain responsible for reviewing and approving the actions presented to you. SideKrew is not liable for outcomes resulting from actions you approve or from autonomy settings you choose.

Agents will never knowingly contact a minor directly.

5. Acceptable use

You agree not to misuse the Service, including: violating any law or third party’s rights; uploading unlawful, harmful, or infringing content; attempting to gain unauthorized access to the Service or other organizations’ data; interfering with or disrupting the Service; or using the Service to send unlawful communications.

6. Community standards and safety

SideKrew has zero tolerance for objectionable content and abusive users. You must not use the Service to send or share:

  • harassment, bullying, or intimidation of anyone;
  • hateful or discriminatory content;
  • sexual or sexually suggestive content;
  • threats of violence or harm;
  • any content that sexualizes, exploits, or endangers a child.

Anyone who receives a message can report it and can block the person who sent it. In the SideKrew app, open the message and choose Report, pick a reason and add a note if you want, or choose Block. Blocking hides that person’s messages from you and stops new messages from them reaching you; official club notices, such as a schedule change, still arrive. You can unblock someone at any time in Settings.

Reports go to your club’s administrators and to SideKrew. SideKrew acts on every report within 24 hours. Content that breaks these standards is removed, and users who break them are removed from the club and from SideKrew.

Messaging is built to protect children: a coach’s message to families always copies a second adult, and children are never contacted — not by SideKrew, its agents, or coaches through the Service.

To raise a concern outside the app, see Help and support.

7. Payments and fees

Subscription fees for the Service, if any, are described at the time you subscribe and are billed through our payment processor. Registration and other amounts your Organization collects from families are processed via Stripe and flow to your Organization — SideKrew does not add a markup to those amounts.

You are responsible for your Organization’s own tax, refund, and financial obligations to its members and families.

8. Data and privacy

Our handling of personal information — including children’s data, consent, access, correction, erasure, and where data is stored (in Canada, in Montréal) and processed (partly in the United States) — is described in our Privacy Policy and follows the Quebec Law 25 / PIPEDA baseline. By using the Service you agree to the Privacy Policy.

You are responsible for having the necessary authority and consents to provide the personal information your Organization enters into the Service.

Section 12 of the Privacy Policy explains where your information is stored and processed.

9. Platforms you connect

You or your Organization may connect SideKrew to other platforms — for example a team’s calendar link from another team app, signing in to TeamSnap, or syncing a club roster from LeagueApps, TeamSnap or SportsEngine. Each platform’s own terms and privacy policy continue to apply to your use of it.

SideKrew isn’t affiliated with or endorsed by those platforms; their names are trademarks of their owners. We don’t control them, and we aren’t responsible for their content, their availability, or changes they make to what they share with us. A team added by calendar link is read-only in SideKrew: answers and changes happen in that team’s own app.

You can disconnect a platform at any time. SideKrew then stops reading from it; what we keep, and for how long, is set out in the Privacy Policy.

This applies to family accounts too.

10. Apps from the App Store and Google Play

If you use a SideKrew app downloaded from Apple’s App Store or Google Play, these Terms are between you and SideKrew, not Apple or Google. SideKrew alone is responsible for the app, its content, maintenance and support, and for answering any claim about it — including product-liability claims, claims that it fails to meet a legal or regulatory requirement, consumer-protection claims, and claims that it infringes someone’s intellectual property. Send any question, complaint or claim about the app to SideKrew, as set out in section 18.

SideKrew gives you a personal, non-transferable licence to use the app on Apple-branded devices you own or control, as the Usage Rules in the App Store’s terms allow (including other accounts linked to yours through Family Sharing), or, for the Google Play app, on Android devices you own or control.

Apple and Google have no obligation to provide maintenance or support for the app. If the app fails to meet a warranty that applies to it, you may notify Apple, and Apple may refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation for the app.

When you use the app you also follow the app store’s own terms (for Apple, its Licensed Application End User License Agreement). You confirm you are not located in a country under a Canadian or United States government embargo and are not on a government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as they relate to the app.

11. Intellectual property

SideKrew and its licensors own the Service and all related intellectual property. You retain ownership of the data your Organization submits, and you grant SideKrew the rights needed to operate and improve the Service for you. We do not sell your data.

12. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. SideKrew does not warrant that the Service will be uninterrupted, error-free, or that AI-generated outputs will be accurate or complete.

13. Limitation of liability

To the maximum extent permitted by law, SideKrew will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or goodwill. To the maximum extent permitted by law, SideKrew’s total liability arising out of or relating to the Service will not exceed the amounts you paid to SideKrew in the twelve months before the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold SideKrew harmless from claims arising out of your Organization’s use of the Service, your content, or your violation of these Terms or applicable law, to the extent permitted by law.

15. Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or to protect the Service or its users. On termination, you may request export or deletion of your Organization’s data as described in the Privacy Policy.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Governing law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable there, without regard to conflict-of-laws principles. The courts located in Quebec will have jurisdiction, subject to any non-waivable consumer-protection rights.

18. Contact

SideKrew is operated by SPAI AI INC, 500 King St West, Suite 300, Toronto, Ontario M5V 1L9, Canada.

Questions about these Terms, or need help? Email privacy@sidekrew.com.

You can also visit Help and support.

See also our Privacy Policy and Help and support.

Terms of Service | SideKrew