Help and support
Real people run SideKrew. Here’s how to reach us, how to report a message or block someone in the app, and how to delete your account.
Contact support
Email us and a person will answer. Tell us your club’s name and what happened. Please don’t include a child’s health details.
Support email: privacy@sidekrew.com
Email supportIf a child is in danger
Call 911 or your local police first. Then tell your club and email us.
Report a message
- In the app, open Inbox and tap the conversation.
- On the message, tap Message options (⋯), then Report message.
- Pick a reason, add a note if you want, and send.
Your club’s admins and SideKrew get the report. We act on every report within 24 hours: a message that breaks our community standards is removed, and the person who sent it is removed from the club and from SideKrew.
Block someone
- Open a message from that person.
- Tap Message options (⋯), then Block.
- Confirm.
Their messages disappear from your Inbox and new ones stop reaching you. Official club notices, like a game change, still arrive. Messages from the club itself can be reported but not blocked.
Changed your mind? Go to Settings → Blocked people and tap Unblock.
Delete your account
In the app: Settings → Delete my account.
On the web: sidekrew.com/account/delete. That page also explains what is deleted right away and what your club must keep.
How fast we respond
- Reported messages
- Acted on within 24 hours
- Safety concerns by email
- Within 24 hours
- Account deletion
- Closed right away; personal information erased within 30 days
- Privacy requests (access, correction)
- Within 30 days
The rules everyone agrees to: Community standards · Privacy Policy